FAQs for Overseas Shopping
FAQs for Overseas Shopping
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Common FAQs for Overseas Shopping - Applicable to Hong Kong, Singapore, and Malaysia
Q: What shipping methods are available for overseas regions?
A: We offer the following shipping methods for overseas delivery, which you can choose from at checkout:
To expedite delivery, we currently collaborate with SF Express to provide shipping services to various countries.
International express delivery by SF Express to your country/region
7-11 Overseas Delivery: Select the nearest 7-11 store in your area for pickup.
Q: What payment methods can I use?
A: You can use the following payment methods:
- PayPal: Make payments via PayPal.
- Credit Card Payments: We accept credit cards from organizations such as VISA, MasterCard, JCB, and UnionPay.
- Apple Pay: If you use an Apple device, you can pay with Apple Pay.
Q: How is the overseas shipping fee calculated?
A: We partner with SF Express for overseas order delivery. The shipping fee is calculated as follows:
- Hong Kong: Free shipping for orders over NT$1499; NT$139 shipping fee for orders below this threshold.
- Singapore: Free shipping for orders over NT$1799; NT$200 shipping fee for orders below this threshold.
- Malaysia: Free shipping for orders over NT$1799; NT$200 shipping fee for orders below this threshold.
7-11 Overseas Delivery: The shipping fee is NT$250 per order, and this service does not qualify for free shipping.
Q: What should I do if I don't receive a delivery notification or pickup code from SF Express or 7-11 Overseas Delivery?
A: This may be due to an incorrect phone number or email address. Please contact us, and we will assist you in resolving this issue.
Q: What is the return and exchange policy?
A: If you are not satisfied with your purchase, please refer to the following return and exchange policy:
- Contact our customer service within 7 days of receiving the product, providing your order number and reason for return.
- The product must be unused and in its original packaging.
- Our customer service will assist you with the return or exchange process.
For more details, please click to view the complete return and exchange policy.