FAQs for Overseas Shopping

FAQs for overseas shopping, applicable to Hong Kong, Macau, Malaysia, and Singapore:

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**Q: What shipping methods are available for overseas regions?**

A: We offer the following shipping methods for overseas regions. You can choose your preferred method during checkout:

To expedite delivery times, we currently partner with SF Express for shipping to various countries.

7-11 Overseas Delivery: Choose the nearest 7-11 pickup point in your area.

For Malaysia, import duty standards vary based on the type and value of the product. Any applicable import duties must be paid by the buyer once determined by customs. Thank you for your cooperation!

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**Q: What payment methods can I use?**

A: You can use the following payment methods:

PayPal: Payment through PayPal.

Credit Card: We accept VISA, MasterCard, JCB, and UnionPay.

Apple Pay: If you use Apple devices, you can pay with Apple Pay.

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Q: How is the international shipping fee calculated?

A: We partner with SF Express for international shipping. Shipping fees are calculated as follows:

• Hong Kong: Free shipping for orders over 1499 TWD; shipping fee of 109 TWD for orders below this threshold.
• Singapore: Free shipping for orders over 1799 TWD; shipping fee of 200 TWD for orders below this threshold.

For 7-11 international store deliveries: A shipping fee of 250 TWD per order applies, and this service does not qualify for free shipping promotions.

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**Q: What should I do if I don't receive a pickup notification or pickup code from SF Express or 7-11 Overseas Delivery?**

A: This may be due to incorrect phone numbers or email addresses provided. Please contact us, and we will assist you with resolving this issue.

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**Q: What is your return and exchange policy?**

A: If you are not satisfied with your purchase, please refer to the following return and exchange policy:

Contact customer service within 7 days of receiving the product with your order number and reason for return.

The product must be unused and in its original packaging.

Our customer service will assist you with the return or exchange process.

For more details, please click here to view the complete return and exchange policy.